GYIK
Frequently Asked Questions
Do you keep machines in stock?
No. All our machines are designed and manufactured according to the specific needs and unique requirements of each project. This ensures that every piece of equipment perfectly matches your company’s operational demands.
What determines whether I should choose an automatic or semi‑automatic machine?
The decision mainly depends on the required production capacity, as well as the physical constraints and layout of the installation site. Our engineers will assess your needs and help you select the most suitable solution.
What is the ordering process?
1. On‑site assessment to fully understand your requirements
2. Development of a detailed technical specification
3. Preparation of layout drawings for planning
4. Finalizing the order and starting production
What is the typical delivery time?
Generally 4–8 months, depending on the manufacturer.
Do you provide support after installation?
Yes. We offer continuous remote monitoring thanks to the built‑in remote‑access modem in our machines.
Do you provide operator training?
Absolutely. Whenever possible, we begin training during installation. After commissioning, we provide one to two days of dedicated training to ensure operators can confidently and independently run the equipment from day one
What happens if the machine stops during production?
In case of downtime, we provide support as quickly as possible:
1. Phone support – Our on‑call technician provides immediate assistance to identify the issue.
2. Remote diagnostics – If the issue cannot be resolved by phone, we connect to the machine online and attempt remote troubleshooting.
3. On‑site service – If remote intervention is not sufficient, our technician travels to the site to perform the necessary repairs.
How long does it take to receive spare parts?
Typically 2–3 days.
What type of packaging material do you recommend?
We work closely with several packaging‑material manufacturers whom we can confidently recommend. Based on their expertise, they will help you choose the most suitable material for your product and application.